The company · Contact
Reach the desk
A person reads the message and answers it, usually within four hours. There is no booking engine to fight.
Hours and details current 1 August 2026
01 — The short answer
How to reach us
WhatsApp on +62 811 3941 4563 or email bd@juaraholding.com. The desk runs 10:00 to 18:00 daily, Bali time, and answers within about four hours during those hours.
Fastest
WhatsApp. It is where availability actually gets checked and where your confirmation will come back.
For anything written
Email. Quotes, licence documentation, group contracts and press requests are better with a paper trail.
Office
Jalan Sunset Road No. 88, Kuta, Badung, Bali 80361. This is our office. The jumps themselves are inland, at Alas Harum near Ubud and Go Bungy at Tukad Bangkung.
Do not travel to the office to book. Everything can be done from a phone, including from overseas.
02 — Getting an answer fast
What to put in the first message
Four things turn a two-day exchange into a single reply with a price in it.
You do not need a booking reference, an account, or a deposit to ask a question. Asking is free and always has been.
03 — Where you are actually going
The office is not the jump
Bookings are handled from the Kuta office; jumps happen at the towers. Seminyak is on Double Six beach, about 40 minutes from the airport. Sanur is on the east coast, about 45 minutes. Your confirmation carries the map pin for the site you booked, not the office.If you have booked a transfer, the driver goes to the site directly. The only reason to visit the office is a face-to-face conversation about a group or a partnership, and even that is usually a call.
- Desk hours
- 10:00–18:00 daily
- Reply
- About 4 hours
- Map pin
- On your confirmation
04 — Who to ask
Same desk, different queues
It all arrives in one place. Saying which one you are saves a round trip.
Jumpers
- Availability, prices and holding a slot
- Weight, age or health questions before you book
- Changing or moving an existing booking
- Transfers, media and second jumps
- Groups of six or more, which are quoted rather than listed
Everyone else
- Travel agents wanting rates and terms
- Corporate and event bookings, quoted as a project
- Press — facts in writing within a working day
- Landowners and operators about a site
- Anyone wanting the licence or compliance documentation
Complaints go to the same desk and are answered by a person rather than a form. If something on this site is wrong, that is worth sending too.
Do I have to call?
No, and most people never do. The whole process works over WhatsApp and email, including from overseas and including the deposit.
How quickly will you reply?
About four hours within desk hours, 10:00 to 18:00 Bali time. A message sent overnight is answered the next morning rather than instantly.
Can I book by turning up?
At the sites, sometimes, if a session has space. In July, August and late December that is a poor bet — book 48 hours ahead, or a week for a late-afternoon slot.
Is the Kuta address a jump site?
No, it is our office. The venues are inland — Ubud and Plaga — and your confirmation carries the right map pin for the one you booked.
Who do I contact about a complaint?
This desk. It is answered by a person, and a complaint about the operation or about something written on this site both belong here.
Send a date
Date, headcount and which site. Availability is checked against the forecast and a fixed price comes back — usually within four hours.